At Churchill China, we believe every detail matters—from the craftsmanship of our premium tableware to the care we take in delivering it to your door. Below you’ll find answers to common questions about our products, services, and policies. Should you need further assistance, our customer care team is always delighted to help at [email protected].
About Our Products
What makes Churchill China tableware special?
Our collections like Churchill Alchemy, Churchill Bamboo China, and Churchill Stonecast Accents are crafted with exceptional attention to detail, combining timeless design with premium materials. Whether it’s our durable melamine or elegant aqueous china, each piece is designed to elevate dining experiences while standing the test of time.
What types of tableware do you offer?
Our range includes complete tableware solutions: from cereal bowls and cappuccino cups to full dinnerware sets across multiple collections. Each line offers distinct aesthetics—from the organic textures of Stonecast to the modern minimalism of Bulb Monochrome.
Are your products suitable for commercial use?
Absolutely. Many of our hospitality-grade collections like Churchill Buckingham are designed specifically for restaurants and hotels, combining durability with refined elegance.
Ordering & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure global transactions.
Can I modify my order after placement?
To ensure swift processing, we’re unable to modify orders once submitted. You may place a new order and request cancellation of the original via email within 2 hours of ordering.
Do you offer wholesale pricing?
Yes, hospitality professionals may inquire about volume discounts by contacting our customer care team.
Shipping & Delivery
Where do you ship?
We deliver worldwide except select remote areas in Asia. All orders ship from our Jacksonville Beach studio within 1-2 business days.
What are my shipping options?
- Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 business days post-processing
- Complimentary Shipping: Free EMS delivery for orders over $50 (15-25 business days)
How is my order packaged?
Each piece is carefully wrapped in signature protective materials within discreet, premium packaging that reflects our brand aesthetic while ensuring safe transit.
Can I track my order?
Yes, you’ll receive real-time tracking updates from the carrier once your order leaves our studio.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from delivery date. Items must be unused, in original packaging with all protective materials intact. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or damaged items.
How long do refunds take?
Processed refunds typically reflect in your account within 5-10 business days after we receive the returned items.
Care & Maintenance
How should I care for my Churchill China tableware?
- China/Dinnerware: Hand washing recommended; dishwasher-safe on gentle cycle
- Melamine: Avoid microwave and abrasive cleaners
- Stonecast Collections: Use mild detergents to preserve textured finishes
Do you offer replacement pieces?
Yes, most items from current collections can be purchased individually to complete your set.
We hope this guide enhances your Churchill China experience. For further inquiries about our Bowls, Churchill Emerge collection, or any other tableware essentials, our team remains at your service.
The Churchill China Team
Jacksonville Beach, Florida