Last Updated: [Insert Date]

Welcome to Churchill China at tablewareessentials.com. These Terms and Conditions govern your use of our website and purchases of our premium tableware collections. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Account Security

You may browse our collections without creating an account. For purchases, you may need to provide accurate account information and maintain the security of your credentials.

1.2 Intellectual Property Rights

All content on this website, including designs, logos, product names (such as Churchill Stonecast Aqueous China, Churchill Alchemy, and Churchill Bulb Monochrome China), and product imagery are the exclusive property of Churchill China or its licensors. Unauthorized use is prohibited.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our premium tableware collections, including:

  • Fine china dinnerware (Churchill China, Churchill Emerge)
  • Stonecast collections (Churchill Stonecast Accents, Churchill Stonecast Aqueous China)
  • Specialty items (Churchill Melamine, Churchill Bamboo China)

While we strive for accuracy, slight variations in color or texture may occur due to the handmade nature of our products.

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue any product (such as Churchill Buckingham or Churchill Nourish collections) without notice.

3. Ordering and Payment

3.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse any order for reasons including:

  • Product unavailability
  • Errors in product information or pricing
  • Suspected fraudulent activity

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You represent that you have the legal right to use your payment method.

3.3 Pricing

All prices are in USD. While we verify prices, errors may occur. If we discover an error, we will contact you before processing your order.

4. Shipping and Delivery

4.1 Shipping Areas

We ship worldwide except to Asia and select remote areas. Shipping options include:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after 1-2 day processing)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after processing)

4.2 Delivery Responsibilities

Once shipped, risk of loss passes to you. You are responsible for:

  • Providing accurate shipping information
  • Any additional customs fees or import duties
  • Inspecting shipments upon arrival

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • In original, unused condition
  • In original packaging with all protective materials
  • Accompanied by proof of purchase

Non-Returnable Items: Churchill Melamine products (hygiene reasons), custom orders, and final sale items cannot be returned.

5.2 Return Process

To initiate a return:

  1. Contact [email protected] within 15 days
  2. Receive return authorization
  3. Package items securely (preferably in original packaging)
  4. Ship to: Churchill China Returns, 2550 Alpha Avenue, Jacksonville Beach, FL 32250

5.3 Refunds

Refunds are processed within 3-5 business days of receipt, issued to the original payment method. Original shipping fees are non-refundable unless the return results from our error.

6. User Responsibilities

  • Provide accurate account and shipping information
  • Use the website and products lawfully
  • Pay all applicable fees
  • Comply with all terms when making returns
  • Not reproduce or resell our products without authorization

7. Limitation of Liability

Churchill China shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Errors in product descriptions
  • Delivery delays beyond our reasonable control
  • Improper care or use of our products

Our total liability shall not exceed the purchase price of the products in question.

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by Florida law. Any disputes shall be resolved in Jacksonville Beach, FL.

8.3 Contact Information

For questions about these terms or our premium tableware collections:

Churchill China
2550 Alpha Avenue
Jacksonville Beach, FL 32250
Email: [email protected]

Thank you for choosing Churchill China. We appreciate the opportunity to serve your tableware needs with the same care and precision we put into crafting our fine china and stonecast collections.